Merchant Metrics

Shipping & Delivery

Delivery Methods

Courier, Postal Service

Average Delivery Time

Over A Month

On-time Delivery

Greater than 15%

Accurate And Undamaged Orders

Greater than 38%

Customer Service

Communication Channels

Email, Live Chat

Queries Resolved In

Over A Week

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Shoes dont fit but StockX dont care...If in the USA.. Oh well says StockX, basically its your tough luck. I ordered a pair of Nike VaporMax 2020 FK for my son Size 7. Order came but the shoes are too small. NO RETURNS ALLOWED AT STOCKX. Know this in advance. So now Im stuck with a pair of expensive shoes that do not fit the intended user. I would not recommend StockX unless your ready to be stuck with something you Can Not Use. Wow. What a business policy. Thankfully Amazon does not operate that way.

Story: UPS Lost my package in transit, I contacted Stockx to initiate claim along with physical receipt, video/pictures evidence of my packaging process. Stockx took more than 30 days to work on the case. Ultimately, they tried to deny the claim because the drop off weight did not match the product weight. After over 2 years of selling on this platform, Ive never had any issues, Ive always shipped items on time, and all of them passed verification. Now that once things go south, they are failing to provide support, and trying to deny problems which did not come from my end. Very disappointed. People, Please be aware of shipping expensive things out to Stockx, as, they would not even bother to help you out if your packages gets stolen by postal services during transit. Will not be using this platform to sell anymore! Hoan

I sold a pair of Nike SB, pretty much expensive, above 1000€ to Stockx, send them as usual with their regular UPS label and wait for my outcomes. A few days after, i received a message from them telling the box arrived empty!!! The package was opened and sealed up again with only the empty box in it. I guess UPS steal it or even worst Stockx steal it. Whatever, i thought they have a good assurance for this kind of situation and theyre working for their clients. Actually NO! Stockx didnt care of their clients, they simply dont give a F***! They just closed the case without further investigation and i lost my money. I have no trust in these thiefs anymore and i recommand you NEVER sell anything throught them anymore. I know its UPS fault but Stockx is even worst for not supporting their clients.

I have purchased several sneakers from stock x without any issues; however, I recently purchased a pair of Retro 5 Raging Bull Jordans for my son. When the shoes arrived, the box was ripped and torn. My son changed his mind so I sold them back to stock x. They refused the sale due to the damaged box that was sent to me. I will never purchase from them again and have told others not to patronize this company. Theu also charged me $15.00 to ship back to me. This is not acceptable. I am extremely upset and disappointed. I have requested to have my acct deactivated and if they refuse, I will seek legal action.

Ordered my yeezys and they fit a little to close for comfort. They seem to run small. Read the fine print, they do not accept returns. They give you the option to resell on their site for a fee. Tip for consumers: Most companies allow returns/exchanges, I know reading the terms and conditions can be tedious, but not all companies are forgiving. I need a larger size and now I am stuck with shoes I cannot wear. Who will pay me over 400$ for my misjudgment? Reputable companies give customers an opportunity to exchange. I notified Stock X immediately and they said I have the option to resell them on their site if I want to but I need to pay a fee. How convenient for StockX.

The past 3 pairs of shoes I purchased the sellers never shipped and StockX just canceled the orders and didn’t do anything to make it right. Also it takes a long time to get your money back. Before that I purchased air Jordan 4 unc size 11. They sent me a fake shoe . I took it to a local shop and it didn’t pass authentication. Also it failed on Check check. If you need to buy a sneaker for resale go to eBay. They have better prices and they always get sent to a professional authenticator. Sneakercon. I will never do business with StockX again even though I’ve bought and sold over $100,000 dollars in shoes from/ with them. They do not care about there customers they just care about the money.

I received a defective pair of shoes. I purchased a pair of Nike air vapormax flyknit from StockX and the shoes were defective 1 shoes lock system doesnt work so you cant tighten the shoe. StockX wont let me return them. I will never buy again. They dont do returns. Horrible customer service

I left the previous review. My name is Christian Nadal. They have refunded me and given me a gift certificate for compensation. They have written to me to clarify and went above and beyond to rectify the problem. I will give them another try and update another review.

Terrible experience! Sent expensive shoes with authenticity certificate. The box had very minor dents, that is why the verification team refused the pair. The support service guaranteed me that I didn’t have to pay the penalty of 15%. I checked my credit card history and they charged the penalty! StockX is a joke! Never again!

We really need to get a lawyers stand point on StockX. They are sending fake shoes saying they are real. SCAM

MY PACKAGE HAS BEEN IN TRANSIT FOR OVER A WEEK, now there is a UPS delay. I understand that is a UPS issue, however not when they charged me $25 shipping and sent it the cheapest slowest way possible, i work with UPS everyday and i know the rates especially for bigger companies who get special rates, for $25 at least have the decency to ship 2nd or even 3rd day signature required.

Stockx is a complete scam. I bought a pair of shoes from stockx that are guaranteed to be verified as authentic. The shoes never left the box or touched my feet. Due to unfortunate circumstances I had to sell back that same pair of shoes I previously bought from stockx. The shoe that they sold me, that were guaranteed to be authentic when I bought them, failed the stockx verification process when I went to sell them back. I was told I should have noticed the defects when I first received them. I am not a shoe verification specialist, however stockx claims to be. They are passing off defective shoes as authentic. Completely unacceptable.

I ordered a GPU for $2,222.48 using Affirm Loans on June 4th 2021. My StockX account says delivered successfully on June 9th 2021 but I never received my package. I filed a claim with them and was told because I no longer have access to the email address they had on file, I cant file a claim. The email they had on file was an old email address connected to my Facebook which had been hacked 3 years prior. They then asked me to provide information related to my account such as my billing/shipping address, my phone number, name,  card information etc which I provided. I went and updated my email address on file for my StockX account and they responded saying my billing info had been deleted (which I never did). I offered to verify my identity through any other means possible such as bank statements, pictures of my Drivers License and credit card statements as well as utility bills which they refused. They have scammed me for over $2,200 and offer no recourse.

This company stole my shoes!

Disaster. Ruined my daughters birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses .... Stay well clear.

Ive purchased about 5 or 6 pairs of dunks of StockX... NEVER AGAIN. They sent me a pair of UNCs from hong Kong with a chinese label that was obviously fake attached to the shoe that would never be on a real pair. Now on to the pair of Orange Label white/navys I bought that are no longer available after purchasing them about a month ago at the price I paid on my debit card. I had to go on the website and ask for an update in order to get any type of response. Now theyre telling me the shoe is no longer available at that price so I cant buy it anywhere else and they want me to wait 3-5 buisnnes days for my refund?? after waiting a month thinking Im going to receive the shoes???? I think I might just call my bank and dispute the charge. If they want me to remove this review they better give me my money!!!

They sold me a fake Louis Vuitton chain wallet. They claim they check the item for authenticity before sending to consumer. I received item and the LV date code which is an identifying marker to the legitimacy of the item which was not authentic. A very high end copy but other things were off such as color of chain and pattern of leather was off. As one person here commented, “they ghost you”. No way to return for credit. StockX is a sham. Do not buy from them. All return emails were in Chinese.

Do NOT use this company!!! They charged me for 2 pair of shoes and when I tried to clear this up they went ghost on me.

I really wish i could give no star. Worst customer service in the whole wide World of retail business. I bought my sneaker on 04/14/202. Is almost getting to a month now. I still havent received my sneaker. Stockx said my sneakers was shipped via FEDEX with Tracking Number 786527335074. The last time there was any activity with the tracking number was on 04/30/2021. I have reached out to both Stockx and Fedex customer service and no one seems to know where my item is. The most annoying part of it is. Stockx customer service is the worst in the business. Every time you reach out to them. you will be assigned to a new agent. Which makes no sense, because they dont keep track of who they talk to. Stockx i just want my money back! Thats all i need, my money. This will be the very last time i deal with yall. There are way more better and efficient sites. To get sneakers from, avoid these scammers. They will messed you up so bad!

Shockingly horrible experience. They screwed up my order, packaged it horribly, causing irreversible damage to the item. Support is basically automated robot that tells you the same nonsense over and over again. For all that is holy to you, avoid this scam site at all costs.

StockX is rated 1.22 based on 85 reviews

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