30 Days Free Return/Exchange
If you are not 100% satisfied with the items you received, we gladly accept the free return&exchange for US within 30 days of receipt, please make sure items in new condition. Note that expired requests will not be accepted.
What is your Return & Exchange Policy?
1. You have 30 days to decide if an item is right for you after package(s) delivered.
2. Items marked as No returns or exchanges in product page are not covered by warranty and are non-returnable.
3. Return items must be received in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
4. Any address on the parcel is not approved return address, and we dont accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America.
5. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
6. Please also do not mail any envelopes to the return address for inquiry. We will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!
How to return the order?
1. Log in My Orders, then submit a ticket for return & refund.
2. You need to download the Return Label in the ticket. A copy of the return label will be send to your email address as well.
3. Please print out your return label and attach it to your sealed return parcel. Drop to your nearest Post Office for mailing.
4. You can also track the package online, then you will know when the package delivered to us.
5. Once we have received the returned item(s), our customer service will apply the refund or ship the exchange item(s) in 7 working days.
6. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours), that depends on the original way you used.
1. Rotita is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- Rotita products. We can’t refund until you contact shipping company to return to correct address or return correct products.
Can I have a full refund for the return?
The original shipping fee and insurance are non-refundable.
Free return for 1st package, $7.99USD for 2nd and following returns, which will be deducted from the refund.
What if my package was refused or was undeliverable?
1. Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.
2. Whether you are willing to get a resend or refund, please log in My Orders, submit a ticket, we will reply in 1 working day.
Find us at the office
Mcevilly- Liposky street no. 40, 55778 Tórshavn, Faroe Islands
Give us a ring
+23 188 845 957
Mon - Fri, 7:00-15:00